Requires a strong knowledge of specialty and/or minimum of five years experience in specialty and/or dentistry. Education in management-related field and supervisory skills is preferred.
SUMMARY OF POSITION:
Staff Management/Human Resources
Education and Staff Training
Payroll and Accounts Payable
RESPONSIBILITIES OF THIS POSITION (including, but not limited to):
1. Practice Management
Maintain an atmosphere of cooperation and understanding within the practice.
Schedule routine meetings with doctor(s) and staff.
Analyze the progress of the practice.
Actively participate in staff meetings.
Maintain inventory system and budget for business office supplies.
Monitor and update (as needed) system of correspondence for communications with patients, parents and referring doctors.
Perform additional projects or tasks as designated by the doctor(s).
2. Staff Management -- Human Resources
Recruit and interview potential staff members with the help of the doctor
and appropriate staff. Make recommendations to the doctor(s) for hiring, terminations, and salary increases when appropriate.
Implement personnel policy, and update it as necessary.
Prepare and conduct regular staff performance reviews with the doctor(s
Participate in (and share with the staff) any discussions with the patients or parents regarding compliments or complaints.
Develop the calendar of patient days with consideration for staff and doctor(s) meetings, vacation, etc.
Monitor attendance and grant or deny request for days off.
Record vacation time accrued and time off, with and without pay for all
Determine day-off coverage schedule.
Orient new employees.
3. Education and Training of Staff
Update office literature and inform staff of new techniques, appliances, and trends in the profession.
Structure educational programs for self and staff to maintain the highest level of expertise in clinical and business functions.
Maintain current systems manual.
Organize training sessions for new staff. Set schedule for cross-training sessions for existing staff.
4. Practice Promotion
Develop and update marketing strategies for attracting new patients and creating enthusiasm among existing patients.
Develop, maintain, and promote positive relationships with referring and non-referring professional offices.
5. Statistical Record-keeping
Generate monthly and yearly reports to review with the doctor(s).
-Patient Statistical Reports
-New patients entered into system
-Practice Management Reports
-Final Transactions Total
-Accounts Receivable Aging Reports
-Referral Source Report
Organize and keep library of month-end statistics.
Maintain current statistical data.
Monitor progress toward bonus incentive program based on records of collection.
6. Payroll and Accounts Payable
Produce payroll checks.
Assess accuracy of received invoices evaluate payables against monthly budgets.
Generate payments for invoices and statements.
Maintain file of invoices and statements.
Enter daily deposits into the bank balance. Provide the doctor(s) with
accounting of bank balance monthly.
Forward monthly accounts payable report and balance sheet to accountant.
7. Computer Troubleshooting
Communication with computer companies to keep current with changes,
revisions or updates of software program.
Thorough understanding of each aspect of the computer system.
Install new programs or updates of software programs onto the computer.
Education: MUST HAVE Bachelor's degree in business administration, institutional management, accounting, or related field; or bachelor's degree and equivalent training through practical business experience. NO ONLINE EDUCATION. Master's degree in business or public administration i