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Member Services Manager
Omni Mount Washington Resort

As grand as the history behind it, Omni Mount Washington Resort, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort boasts a classic Donald Ross-designed golf course, award-winning alpine and Nordic ski center, luxurious signature spa, decadent dining facilities and nine high-flying zip-lines. After exploring, unwind in luxurious guest room accommodations. A grand masterpiece of Spanish Renaissance architecture, the resort was a two-year labor of love for 250 master craftsmen. Conceived by industrialist Joseph Stickney, this National Historic Landmark opened in 1902 and has been attracting generations of families ever since. Enjoy skiing and snowboarding season at New Hampshire’s largest ski area, Bretton Woods, which boasts 464 acres of pristine skiing and snowboarding fun. Designed with numerous trails and glades and three terrain parks, we've recently been voted “Best Ski Resort in the East for Snow, Grooming, Service & Weather” by Ski magazine. Visit Bretton Woods for an unforgettable experience for both beginning and advanced ski enthusiasts.


Job Information
Post Date: Jul 17, 2017 Type: Full Time
Start Date: Oct 1, 2017 Salary: DOE
Location: US - New Hampshire - Bretton Woods Job Reference: - n/a -
Categories: Administrative and Management

Job Details
To provide quality customer service to members, potential members, and guests who utilize the Mount Washington Alpine & Country Club.

Create an overall “experience” for our Members whether in person, over the phone, or email through use of positive language and professional courtesy.
Receive correspondence from our Members and handle requests per Resort Standards.
Learn, familiarize, and sell the various amenities and services on the Resort.
Oversees member accounts and member account billing.
Coordinates all special events and activities working closely with Activities & Events Department to ensure quality programming.
Assists with the development of innovative programs/activities, coordinates and implements activities for special events, social programs, and corporate groups.
Maintains communications with all departments throughout the resort regarding special events, working closely with the Banquet and Set-up departments to ensure smooth, properly scheduled events.
Handles all inquiries from Members in relation to special events.
Works closely with the Marketing Department for the promotion of all activities and special events, flyers, signage and posters. To include Member Only E-Newsletter, Member Only Website, and Social Media outlets.
Initiates and completes mailings for event information, promotion and registration (if needed)
Responsible for generating Banquet Event Orders, spec sheets, agendas, check requests, special lodging requests and all other necessary paperwork for activities and special events.
Maintains files for each special event, including lectures, artists, entertainers, etc.
Maintains an inventory of props, supplies, signage, and equipment used for activities and events.
Evaluates and summarizes each special event and follows up with the appropriate executives in a timely and accurate manner.
Attends Resort Activities and Events meetings when applicable to ensure good communication on what the Members will benefit from/be restricted from for Resort specific events.
Contributes to team effort by accomplishing related results as needed.
Acts as a member of a team, to accomplish the goal of providing an excellent customer service experience for our Members to encourage additional Membership participation and sign up.
Proficiency at using our property management system as well as other vertical application software to enhance the overall experience.
Work in conjunction with various other departments including Activities & Events, Accounting, Sales, Conference Services, Food & Beverage, Housekeeping, Ski Area Operations, housekeeping, and maintenance to ensure all procedures and policies are being met to enhance overall Member experience.
Work in high paced, busy environment that changes hourly, daily, weekly, and monthly depending on the mix of business (Members and their guests make up) for that day.
Contributes to team effort by accomplishing related results as needed.

High School Diploma or GED, plus one year relevant experience or an equivalent combination of training, experience, and/or education.
Must have excellent interpersonal skills.
Must provide excellent service to internal and external customers.
Must have exceptional oral and written communication skills.
Must be attentive to detail.
Must have excellent computer skills and be familiar with Microsoft Office.
Must be able to work a flexible schedule including weekends and hol

FT Associates are eligible for a comprehensive benefit package including health, dental, vision, life, short and long term disability insurance and more. All associates are eligible for complimentary skiing and golfing privileges, as well as discounted hotel stays, food & beverage discounts, spa discounts and more. Omni Hotels is an Equal Opportunity Employer and an MFDV/Drug Free Workplace.

Online applications are required. Please apply online at

Contact Details / Apply for this Job
Contact Information
Omni Mount Washington Resort

State/Province: New Hampshire
Country: United States

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