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Assistant Front Office Manager
Omni Mount Washington Resort

As grand as the history behind it, Omni Mount Washington Resort, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort boasts a classic Donald Ross-designed golf course, award-winning alpine and Nordic ski center, luxurious signature spa, decadent dining facilities and nine high-flying zip-lines. After exploring, unwind in luxurious guest room accommodations. A grand masterpiece of Spanish Renaissance architecture, the resort was a two-year labor of love for 250 master craftsmen. Conceived by industrialist Joseph Stickney, this National Historic Landmark opened in 1902 and has been attracting generations of families ever since. Enjoy skiing and snowboarding season at New Hampshire’s largest ski area, Bretton Woods, which boasts 464 acres of pristine skiing and snowboarding fun. Designed with numerous trails and glades and three terrain parks, we've recently been voted “Best Ski Resort in the East for Snow, Grooming, Service & Weather” by Ski magazine. Visit Bretton Woods for an unforgettable experience for both beginning and advanced ski enthusiasts.

Website: https://www.omnihotels.com/careers


Job Information
Post Date: Jul 14, 2017 Type: Full Time
Start Date: ASAP Salary: DOE
Location: US - New Hampshire - Bretton Woods Job Reference: - n/a -
Categories: Administrative and Management

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Job Details
Description
To work closely with the Front Desk Manager and Front Desk Agents to ensure the Front Desk is operating efficiency.

Maintain standards of guest services and a consistent guest experience as documented by JD Power, Medallia and AAA ratings.
To ensure that the Front Desk operates at a peak efficiency to give a maximum utilization of guest-room availability in attaining high occupancies and with minimum overbooking. To ensure accuracy of the Front Desk and PBX records with direct and open lines of communication to other departments within the hotel.
Continually train Front Desk associates.
To ensure all Front Office systems and controls procedures comply with corporate policy and procedures, as evidenced by "Goal" Audits, and minimum levls of bad checks and debts.
To ensure all Front Office payroll costs and other expenes are porperly monitored and controled in accordanc with OHC budgets and monthly updates.
Maintain open and clear communication with all intneral departments.
Takes a lead role in marketing efforts to include Select Guest, ESP, Weekend Packages and Omni Club.
Ensure all needed reports are run in a timely manner.
Communicate with department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Complete Moment of Service Audits
Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities.

Skills
Must be able to work a flexible schedule to include nights, weekends and holidays.

Notes
FT Associates are eligible for a comprehensive benefit package including health, dental, vision, life, short and long term disability insurance and more. All associates are eligible for complimentary skiing and golfing privileges, as well as discounted hotel stays, food & beverage discounts, spa discounts and more. Omni Hotels is an Equal Opportunity Employer and an MFDV/Drug Free Workplace.

Online applications are required. Please apply online at www.omnihotels.com/careers.


Contact Details / Apply for this Job
Contact Information
Omni Mount Washington Resort

State/Province: New Hampshire
Country: United States
Email: heather.spinney@omnihotels.com
SEE BELOW TO APPLY

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