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Customer Service / Reception
Madgetech

MadgeTech, Inc. is a global company, based in New England and founded on old-fashioned principles, customer service, quality, and trust. MadgeTech’s President, Norman Carlson, started the company in 1996 and charted the growth of the product lines and services while maintaining those solid core principles.

Website: http://www.madgetech.com/


Job Information
Post Date: Jun 16, 2017 Type: Full Time
Start Date: imm Salary: - n/a -
Location: US - New Hampshire - Warner Job Reference: - n/a -
Categories: Manufacturing and Production

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Job Details
Description
6 Warner Road Warner, NH 03278
Phone 603.456.2011 | Fax 603.456.2012
info@madgetech.com | www.madgetech.com


MadgeTech, Inc., a leader in data logger technology, is seeking an individual with a “Can Do” attitude to work in a fast paced, challenging, team oriented environment. A full-time position is available for a highly motivated individual to contribute to the growth by serving as a principal link between the company and customers.

Position Title Customer Service Representative - Receptionist


Responsibilities:

• Operate multi-line telephone system to answer, screen and forward calls, take
messages, and provide information.
• Confer with MadgeTech customers to provide information about products and
services, create accounts, or to obtain details of customer inquiries.
• Accurately enter sales orders received by phone, email, fax and the sales team.
• Contact MadgeTech customers to respond to inquiries and follow-up on sales
orders.
• Keep records of MadgeTech customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as corrective action.
• Determine charges for product and services requested and arrange for payment
terms.
• Follow through to ensure that appropriate changes are made to resolve customer
inquiries.
• Review backlog regularly to ensure accuracy and work with necessary departments
to release order hold discrepancies.
• Interface with some aspects of the organization including accounting,
manufacturing and sales.
• Perform in a timely manner other job-related duties, specific projects and tasks,
as assigned by management.
• Ensure process export compliance planning by reviewing US Export Regulation
changes to determine impacts on company.

Key Competencies:

• Ability to perform a multi job function with high attention to detail.
• Self-Starter.
• Organized and able to multitask.
• Adapt well to a fast pace ever changing environment.
• Portray a positive, supportive attitude.
• Ability to work creatively with strong problem-solving skills and ability to
manage multiple, changing priorities and demands.
• Strong analytical skills required to resolve issues and problems with a minimal
amount of supervision.
• Excellent internal and external customer service skills.

Some college preferred with 2- 3 years’ experience in related field, MRP experience a
plus

MadgeTech, Inc. located in Warner, NH designs, manufactures and distributes data loggers to a global market. MadgeTech offers a pleasant working environment with excellent benefits and competitive salary commensurate with experience.

Skills


Notes



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Contact Information
Madgetech

State/Province: New Hampshire
Country: United States
Email: jobs@madgetech.com
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