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2nd Shift - Call Center
FCi Federal

Operating in more than 40 states and territories, FCi Federal delivers essential operations management and professional services to federal Government agencies. We deliver the depth and breadth of resources, and engaged leadership to manage complex Government programs, ranging from operating large production centers to providing integrated mission support services for geographically distributed operations. Our staff is hard at work every day at customer sites across the nation, processing constituent requests for Government services and benefits that come in by the tens of thousands. Our employees are passionate about helping American citizens, citizens-to-be and visitors from other nations. Applying proven processes and an innovative approach to performance, FCi Federal employees consistently deliver the highest quality experience to the agencies they support and to the people who count on these critical Government services.

Website: http://www.fcifederal.com/


Job Information
Post Date: Jun 08, 2017 Type: Full Time
Start Date: Upon receipt of clearance Salary: - n/a -
Location: US - New Hampshire - Portsmouth Job Reference: - n/a -
Categories: Administrative and Management, Basic Skills, Clerical, Secretarial, Administrative, Customer and Personal Service, Thinking and Problem Solving

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Job Details
Description
Customer Service Representative (CSRI)Portsmouth, NH
2nd Shift 4:00pm - 12:30am
FCi Federal delivers essential operations management and professional services to federal Government agencies. We apply proven processes and an innovative approach to performance, supporting the consistent delivery of the highest quality experience to the agencies we support and to the people who count on critical Government services.FCi Federal has an opportunity for a Customer Service Representative to join our team on our Federal Government contract in Portsmouth, NH.

The Telephone Inquiry Representative, serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database

Essential duties and responsibilities for the position include the following:
•Determines requirements by working with customers.
•Answers inquiries by clarifying desired information; researching, locating, and providing information.
•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
•Maintains call center database by entering or updating information.
•Keeps equipment operational by following established procedures; reporting malfunctions.
•Updates job knowledge by participating in educational opportunities.
•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Telephone Inquiry Representative Basic Skills and Qualifications:
•Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Strong Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
•Must be able to obtain and maintain a Moderate Threat Public Trust (MRPT) suitability determination
•Must successfully complete a comprehensive 7-year criminal and credit history background check
•Must successfully complete a drug screening
•Must successfully complete a computer-based assessment on typing skills with a score of 90% accuracy and 30 WPM
•Must successfully complete a computer-based assessment on basic computer skills with a score of 70%
•Must successfully complete a computer-based assessment on Telephone Inquiry with a score of 65%

Minimum Experience, Education and Licensure:
•Must be 18 years of age or older
•High school diploma or equivalent

Minimum Knowledge, Skills and Abilities:
•Strong command of the English language both verbally and written
•Strong administrative and organizational skills
•Basic Computer Skills
•Excellent interpersonal and communication skills
•Demonstrate a professional work ethic
•Ability to work independently and as a member of the team
•Analytical skills and attention to detail to successfully analyze and evaluate trend

Skills


Notes
Job Type: Full-time

Salary: $14.41 /hour
Health & Welfare:$4.88 /hour

Required education:
•High school or equivalent

Please send your resume to: Samantha.desrochers@fcifederal.com


Contact Details / Apply for this Job
Contact Information
FCi Federal
Name: Samantha Desrochers
City: Portsmouth
State/Province: New Hampshire
Zipcode: 03801
Country: United States
Ph: 603-205-8919
Email: samantha.desrochers@fcifederal.com
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